Question 1

How quickly can you fix my stuck doors?

Accepted Answer

In most cases, we can have a technician at your location within 2-4 hours for emergency situations. For non-emergency repairs, we typically schedule appointments within 24-48 hours. Our fully-stocked service vehicles mean we can often complete repairs on the first visit. If your garage door is stuck open, creating a security concern, we prioritize these calls and will dispatch a technician as soon as possible. Call us at (509) 397-7830 for immediate assistance.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several common issues: broken torsion or extension springs (the most common cause), damaged cables or pulleys, track misalignment or debris in the tracks, a malfunctioning opener motor, worn rollers, or broken hinges. Weather-related issues like frozen tracks in winter or thermal expansion in summer can also cause sticking. Sometimes it's as simple as dead batteries in the remote or disconnected power. Our technicians perform a complete diagnostic to identify the exact cause and provide a lasting solution.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through several partner lenders with competitive rates and terms from 6 to 60 months. Many customers qualify for 0% APR promotional financing. During your free estimate, we'll discuss all available financing options and help you find a payment plan that fits your budget. A new steel door can increase your home's value and save on energy costs, making it a smart investment.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: visual inspection of all components (springs, cables, rollers, tracks, hinges), lubrication of all moving parts with professional-grade lubricant, tightening of hardware and brackets, testing and adjustment of opener force and limits, safety sensor alignment check, weather seal inspection, battery backup test (if applicable), and a written report of findings with recommendations. Regular maintenance extends your door's lifespan and prevents costly repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours, including removal of the old door. Factors that can affect timing include: door size and style, complexity of the opener system, any structural modifications needed, and weather conditions. We schedule installations to complete in one visit so you're not left without a functioning garage. Our team will provide a specific time estimate during your consultation.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They undergo extensive training including manufacturer certification programs and ongoing education on the latest garage door technologies. We carry comprehensive general liability and workers' compensation insurance to protect you and your property. We're also a HomeAdvisor Elite Service Professional and maintain an A+ rating with the Better Business Bureau.

Question 7

What brands of garage doors do you install?

Accepted Answer

We're an authorized dealer for major brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and more. We offer a wide selection of steel, wood, aluminum, and fiberglass doors in various styles from traditional to contemporary. Whether you want insulated panels for energy efficiency, carriage house aesthetics, or modern full-view aluminum doors, we have options to match your home and budget.

Question 8

What warranty do you offer?

Accepted Answer

We provide a 1-year warranty on all labor and installation work. Additionally, the products we install come with manufacturer warranties that can extend from 1 year to lifetime depending on the product. Our workmanship guarantee means if something isn't right, we'll make it right—that's our 100% satisfaction promise. We recommend keeping all warranty documentation and scheduling annual maintenance to keep warranties valid.

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